Insight into customer experiences with your organisation, brand or product is a must when you want to increase the customer involvement. Correct and relevant information is crucial to excellent online customer service. Social CRM is the strategy, on the one hand, to add value to the daily dialogue with the (potential) customer. On the other hand, offers new insights for innovative solutions, positioning, customer loyalty and acquisition.
LinkedIn introduces a new LinkedIn app that professionals be more productive and successful by helping find them easy, learn about, and contact their colleagues: Linkedin Lookup.
With the new Social CRM module you have one central overview of your contacts and customers. Perhaps the most beautiful addition: send them a WhatsApp!